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General Electric Sr Services Manager - Digital Project Management in Lafayette, Colorado

Job Description Summary

The Senior Services Digital Project Manager will manage software implementation projects of GE GRID Asset Management and Analytics software for customers. The successful candidate will demonstrate leadership in communicating business goals, programs, and processes within the segment. In this role you will utilize your experience and expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

  • Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors. The primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.

  • Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.

  • Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market

  • Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

  • Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

  • This role requires significant experience in the Services & Digital Project Management. Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

  • Previous experience in the software industry, preferably software services

  • Understanding of GE Digital Grid software products such as GIS, Fiber & One MDS

T echnical Expertise:

  • Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.

  • Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues.

  • Adapts to exceptions and develops new procedures and workarounds for others to use.

  • Resolves issues pertaining to scope, schedule and budget, or drive change management.

  • Defines quality requirements.

  • Modifies processes to simplify. •

  • Demonstrates ability to diagnose and solve intermediate to advanced issues.

  • Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions.

  • Embraces uncertainty, isolates root causes and implement corrective actions to evolve long term organizational best practices.

  • Coaches others on troubleshooting and problem-solving techniques. Serves as expert to solve highly critical escalated issues.

Business Acumen:

  • Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer - actively reviews accounts, meets with customers, observes sales force, etc.

  • Coaches/mentors peers and others on the relationship between GE solutions and value to the customer.

  • Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; assists customer in identifying shortcomings even when they may delay a commercial decision; utilizes GE experts to propose creative ways for the customer to master the critical success factors; articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success; is accountable for overall customer success.

  • Coaches/mentors others on best practices for project delivery and execution.

  • Acts as advisor to others in the area of customer satisfaction; focuses on tangible and intangible benefits to ensure customer awareness and satisfaction. Leadership:

  • Proactively identifies and removes project obstacles or barriers on behalf of the team.

  • Navigates accountability in a matrixed organization.

  • Communicates and demonstrates a shared sense of purpose.

  • Learns from failure. And incorporated changes for future work

  • Establishes & communicates team members' roles in relation to their function and data.

  • Shares knowledge, power and credit, establishing trust, credibility, and goodwill.

  • Coordinates role responsibilities with that of others to achieve mutual goals.

  • Encourages groups to work together to efficiently resolve problems.

  • Proactively coaches and/or mentor’s others to improve their contribution to the team.

  • Fosters relationship building between team members and those outside the team.

  • Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams, and is recognized for growing and distributing talent pools across the organization.

Personal Attributes:

  • Demonstrates a passion for work and for continual learning.

  • Persistently seeks to accomplish challenges and approaches difficult situations with optimism.

  • Encourages their team's commitment to GE's corporate goals and beliefs.

  • Identifies new opportunities by creating bonds of trust with customers.

  • Creates a team environment where people are motivated, share more, are highly engaged, and ultimately perform better.

  • Evangelizes the value of a human-focused perspective in project management.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/englobal/desktop/assets/images/posterscreenreaderoptimizedwsupplement.pdf . at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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