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FirstBank Cisco Voice Engineer in Lakewood, Colorado

Description

Continued growth at FirstBank and technical advancements have contributed to Information Technology's expansions that are paving the way for additional improvements that will benefit the customers and employees. We are seeking a well rounded individual with an interest in technology who possesses strong telephony and audio/visual skills to join the Branch and Campus Infrastructure team. The growing IT staff works in a highly collaborative environment with a strong focus to continue to support FirstBank's commitment to our customers and employees.  

The Cisco Voice Engineer will be responsible for the installation, configuration, operation, and maintenance of voice, contact center, video, and data networks in an enterprise 24x7 environment. In this role, you will participate and lead technical research, documentation and projects with a primary focus on Branch, Campus, and Cloud networks. As the Cisco Voice Engineer, you must be able to participate in after-hours work as required for on call and system implementations.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Maintain telephony infrastructure for enterprise environment including CUCM, Unity, Expressway, CMS, and Telepresence across 120 branches and several campus office buildings. 

  • Responsible for telecommunications upgrades, problem management and telecommunications administration for all telephony services. 

  • Responsible for documentation of telecommunications inventory and telephony processes and procedures. 

  • Troubleshoot WAN hardware, software, and circuit connectivity problems; coordinate resolution with internal technical resources and vendors.

  • Manage implementation projects involving existing and new technical solutions; responsibilities include planning, scheduling, and coordinating all aspects of the project. 

  • Coordinate vendor efforts in conjunction with systems implementations and project plans.  

  • Provide escalation support for Technical Support for problems. Resolve escalated issues or provide guidance to assist Technical Support staff in problem resolution. 

  • Make recommendations to Management as necessary to keep projects on schedule. 

  • Communicate with management on the status of projects and problem resolution efforts. 

  • Maintain knowledge of current and developing technologies, recommend evaluation of emerging technologies that would benefit the Infrastructure.  

  • Monitor capacity and performance of telephony environments; make recommendation for increasing capacity as necessary. 

  • Participate in regular on-call rotation. 

  • Meet all assigned departmental SLO’s. 

  • Perform other duties and projects as assigned. 

  • Understand and comply with all provisions of the Safety in the Workplace policy. 

*MINIMUM QUALIFICATIONS OF POSITIONS *

  • Typically requires a bachelor's degree in related field and a minimum of 2 years of related experience.  

  • A combination of post-high school education, job related certification and related experience equivalent to 5 years may be considered in lieu of minimum requirements. 

PREFERRED QUALIFICATIONS OF POSITION  

  • Voice network administration experience in an enterprise environment; experience managing SIP voice circuits and CUCM, Unity, Expressway, Telepresence devices and CMS

  • Bachelor’s Degree in Computer Science or other technical field  

  • Network administration experience in an enterprise 24x7 environment 

  • Cisco voice certifications (CCNA Voice or CCNP Voice) a plus  

Pay commensurate with experience and qualifications 

KNOWLEDGE AND SKILLS  

  • Working knowledge in the principles, design and implementation of voice technology, including VoIP, SIP and voice gateways 

  • Working knowledge of H. 320, H. 323 and SIP protocols for video conferencing bridges 

  • Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco's, telco products, TFN's, QoS, Routing etc.) 

  • Basic foundation in the principles, design and implementation of TCP/IP networks including OSI model, routing, VLAN’s, QoS tuning and capacity management 

  • Strong organizational skills with the ability to balance multiple projects and multiple tasks while meeting agreed upon objectives 

  • Strong technical problem-solving skills 

  • Experience working with diverse teams 

  • Experience related to on premise and cloud PBX and Contact Center technologies a plus 

  • Experience installing and supporting Video Conferencing platforms a plus 

  • General understanding of virtual servers and operating systems 

  • General understanding of encryption technologies, web services and database systems  

  • Strong customer service skills; experience required 

Working Conditions and Physical Requirements

Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:

  • Frequently remains stationary throughout a typical business day

  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

  • Occasionally positions self to access drawers and shelves of various heights

  • Frequently reaches for and handles paperwork and files

  • Constantly communicates with customers, coworkers, and management in-person and on the phone

  • Must be able to exchange accurate information

As a Denver Post Top Workplaces award winner eight years in a row (2012-2019), FirstBank provides many great benefits for being a part of our family. From competitive salaries, employer-contributed retirement and health plans, some reduced fee banking services, paid time off, employer paid basic life insurance, short-term and long term disability policies, to holiday parties and more, you will be appreciated and made to feel at home at FirstBank. FirstBank provides a high-paced work environment with different projects landing on your desk routinely. From building the back-end of new products, improving current products and designing internal systems, to managing our security systems, maintaining and improving infrastructure and much more, no week is the same. This is a challenging position that comes with great rewards. #DCE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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