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Pep Boys Customer Service Advisor in Lakewood, Colorado

OverviewIcahn Automotive Group LLC (Icahn Automotive) was formed by its parent,Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operatebusinesses involved in aftermarket parts distribution and service. Ourbusinesses have a singular focus: provide premium automotive parts andservices at a great value. The businesses of Icahn Automotive today consist ofPep Boys automotive aftermarket retail and service chain, Auto Plusautomotive aftermarket parts distributor, Precision Tune Auto Care ownedand franchised automotive service centers, and AAMCO Total Auto Carefranchised service centers. The businesses of Icahn Automotive total over22,000 employees, over 2,000 company-owned and franchise locations and25 distribution centers throughout the US, Canada, and Puerto Rico.Position SummaryContribute to the growth of the organization across all lines of businessthrough customer engagement, expert product and service knowledge,follow-up, and follow through at the service desk, on the sales floor,and at the register.Duties and Responsibilities* First point of contact for customers on the phone and in the store.Responsible for engaging customers, scheduling appointments, buildingtrust, understanding needs, communicating processes and timelines, andselling parts and service that make the customer's car run at peakefficiency; adheres to Company Customer Care standards to meet customerexpecta* Responsible for the organization and productivity of the service businessthrough work order and register transactions, thorough vehicleinspections, and service and replacement part knowledge.* Under the direction of Management, assists in various aspects of customercare, work order and register assistance, facility maintenance, andOutside Purchase (OP) ordering.* Follow all policies and procedures related to cash, credit, check,refund and return policies. Works with the management team to react tocustomer service issues, customer complaints, and/or business opportunities.* Conduct and participate in routine express automotive services, includingtire mounting, balancing, rotations, and repair; oil changes, fluidtop-offs, lubrications, filter and bulb replacement; batteryinstallation, starting and charging system testing; cosmetic carservices, and thorough vehicle inspection.* Primary driving force behind the implementation and constant execution ofsafety procedures, ensuring wheel torque and oil/fluid services areperformed per standard operating procedure directives.* Partner with Management to produce a safe and health work environment thatcomplies with all local, state, and federal laws, as well as withcompany policies and procedures.* Effectively communicate with all associates, management, andcustomers; interprets and retains information and applies knowledgeappropriately.* In designated locations, may be a secondary key carrier responsible forbasic and detailed opening and closing responsibilities.* Maintain an organized and neat shop.* Adhere to all company policies, procedures, safety and environmental rules.* Other duties as assigned.Knowledge, Skills, and Abilities* High school diploma or equivalent required.* Valid Driver's License.* One year of related experience in the automotive service environment.* One year of sales experience preferred.* Must have basic knowledge and understanding of mathematical concepts such asaddition, subtraction, multiplication, division, percentages, andfractions. Ability to apply mathematical formulas to calculate commissions anddiscounts.* Strong verbal communication skills.* Strong customer service skills.* Ability to work Days, Nights, Weekends, Holidays.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.The characteristics described here are representative of tho

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