Tyler Technologies Software Support Specialist in Lakewood, Colorado
DescriptionAs a Software Support Specialist, you would provide support for Tylerclients in the use, functionality and understanding of our products anddatabases. The Software Support Specialist ensures timely resolution of clientsoftware issues through data analysis and functionality troubleshooting usingmultiple development tools, best practice communication, and teamcoordinated testing. This position represents an excellent opportunity for anindividual to work with clients and develop expertise in analyzing technicalisResponsibilities:Ensure effective resolution of client inquiries utilizing tools and throughcritical thinking.Monitor progress of ongoing client inquiries until they reach resolution.Analyze appropriate reports, applications, and databases to track progressand define issues.Train clients and internal groups on use of Company software to ensure clientsatisfaction with the product.Perform quality assurance testing for software module upgrades/changes,analyze results to ensure that software performs as required, and documentoutcomes. QualificationsBachelor's degree or higher in Computer Sciences, Management InformationScience, or Business desired. Equivalent work experience may substitute fordesired degree.Client software support experience of effectively resolving issues preferredExcellent interpersonal skillsExcellent decision making and problem-solving skillsStrong organizational skillsStrong analytical ability, particularly in a technical environmentExcellent written and oral communication skillsStrong knowledge of database structuresFacility with SQL, PL/SQL preferredFacility with web technologiesFacility with Microsoft OfficeFamiliarity with software development environmentsTyler Technologies is proud to be an equal opportunity employer. All qualifiedapplicants will receive consideration without regard to race, creed,gender/sex, marital status, sexual orientation, citizenship status,color, religion, national origin, age, disability, veteran status,or any other status protected under local, state or federal laws.