Builders FirstSource Sales Support Rep II in Longmont, Colorado
Sales Support Rep II
Longmont CO Lumber - 4058 Camelot Cir (80504), Longmont, Colorado, United States of AmericaReq #9955
Tuesday, January 8, 2019
Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.
Provides training and guidance to less experienced co-workers. Educates co-workers on proper procedures and protocol, product knowledge and quality assurance. Double checks co-workers' quotes, orders and special orders for accuracy.
Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
Relays customer concerns to others on the sales team and assists in investigating the issue.
Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.
High School Diploma or General Education Degree (GED) and two (2) years sales support or customer service experience; or equivalent combination of education and experience.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com . Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
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Longmont CO Lumber - 4058 Camelot Cir (80504), Longmont, Colorado, United States of America