Randstad Customer Support Specialist in Loveland, Colorado

Customer Support Specialist

job details:

  • location:Loveland, CO

  • salary:$14.50 - $15.95 per hour

  • date posted:Tuesday, January 8, 2019

  • experience:Experienced

  • job type:Permanent

  • reference:S_720066

  • questions:teressa.reese@randstadusa.com314/288-2115

job description

Customer Support Specialist

Randstad is working with a client company in looking for an enthusiastic, outgoing and dedicated Customer Support Specialist to support our brand at our office in Loveland,CO. As a consultant to our small business customers, you will provide world-class customer care to business owners and people looking to establish, enhance and evolve their online marketing capabilities. Within the role you will be serving small businesses and nonprofits worldwide, all while jumpstarting your career in a fun, fast-paced environment.

Responsibilities:

Essential function includes acting as a first point of contact for customer inquiries via telephone

Independently resolve technical and other support issues and escalate cases when appropriate

Provide online demonstrations and educate customers on product features as well as online help resources

Assist customers non-compliant with our permission and anti-spam policies in adopting best practices for becoming a trusted emailer

May assist with additional support channels such as chat and email based on business need.

Educate customers on products and services to enhance their online marketing strategy and to drive customer engagement and make our customers more successful!

Working hours: 7:00 AM - 6:00 PM

Skills:

  • Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! In addition, if you have knowledge of HTML or internet and social media

related tools; Platforms would not hurt!

  • Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.

  • A People Person: You find it easy to make connections with others and can't imagine a job without human to human contact.

  • An Active Listener: We don't want our customers to have to repeat themselves; small business owners have a lot on their plates.

  • A Master Multitasker: You'll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base - all at the same time.

  • Fun: Skee-ball, Foosball and Nerf Guns- Oh my!

Education:

High School

Experience:

Experienced

Qualifications:

High School Diploma or equivalent

Strong job tenure

Have a desire to learn and advance

Willing to submit to a background check

$14.50/hr ($15.95/hr for Bilingual - Spanish, assessed after training)

Medical, dental and vision plans. Eligible within first 30-days!!

Excellent 401(k) matching program.

(3) Week PTO, (1) week of Sick Time, (2) Personal

Tuition reimbursement

Breakfast on Mondays - Beer Cart on Fridays

A fun, high energy and challenging work environment.

Team building activities and recognition.

We hope you are excited about this opportunity, please apply today! Our recruiters will be in touch with qualified candidates within the next 3-5 days!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.