IQor Holdings US Inc Collections And Customer Service Agent in Pueblo, Colorado
Req ID: 21968Additional Work Locations:We re excited you ve considered to Be More with Us. From CustomerInteractions to Product Support, we ll help you reach, stretch andrealize your potential. Grow More with your own customized career path. LearnMore with award-winning training. Earn More with industry-leadingcompensation. And Care More in a culture that treats you like family andgives back to your community. A world of opportunity is waiting. Let s get staSummaryWe are searching for a polite, professional Customer Service Call CenterAgents to represent our clients professionally by providing remarkable serviceto their customers via phone. The Customer Service Call Center Agent mayhandle a high volume of inbound or outbound calls and should seek to create apositive experience for each caller. Customer Service Call Center Agents willlisten to customers to understand the reason for their call, address allinquiries and provide an accurate and efficient response.ResponsibilitiesAnswer inbound calls and greet customers with energy and enthusiasm.Place outbound calls and communicate with energy and enthusiasm to customers.Build lasting relationships with clients, customers, and other call centerteam members based on trust and reliability.Understand and strive to meet or exceed call center metrics while providingexcellent and consistent customer service.Meet department productivity and quality standards.Strive for first call resolution and take true ownership of customer needs andissues.Communicate and follow instructions for one call customer resolution.Deliver amazing customer service through effective and timely resolution ofvarious customer inquiries and concerns.Take an active role in educating customers about our clients products andservices.RequirementsExperience in customer service experience in a transaction-based environmentsuch as a call center or retail location, demonstrating ability to beempathetic and compassionate is preferred.Must have ability to work independently and in a team environment.Problem solving skills.Ability to maintain accuracy and production standards.Physical attendance is key to success and necessary to meet objectives.You have the flexibility to work any shift, including nights and especiallyweekends.Education RequirementHigh school diploma, G.E.D., Trade/Vocational School certificate orequivalent required.Physical RequirementsAbility To:Speak and sit for extended periods of time.Stand and walk or otherwise traverse occasionally in order to be accessible tothe production floor.Exert at up to 10 lbs. of force to push, pull or otherwise move objects.Carry or lift objects up to 10 lbs.Have close visual acuity to perform activities such as: preparing andanalyzing data and/or documents; and/or viewing a computer terminal.Occasionally bend, reach, kneel, or twist for minimal periods of time.All qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, or status as a qualified individual with adisability or Vietnam era or other protected veteran.