Steamboat Ski & Resort Corp. SB - Travel Agent - Year Round - Full Time in Steamboat Springs, Colorado
Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:• Respond to telephone, email, and online chat inquires to sell flights, lodging, activities and ground transportation • Perform outbound guest and reservation follow up via phone and email on a daily basis • Possess superior communication skills; verbal and written• Strong ability to handle technology effectively• Strong ability to be flexible, change gears quickly and adapt to different people, style and projects• Possess a lighthearted, positive attitude; confident and calm under pressure• Perform to and exceed qualitative and quantitative performance goals and standards• Show a strong sense of responsibility and the desire to get things done properly• Demonstrate ability and desire to work a flexible schedule including evenings, weekends and holidays• Maintain good punctuality and attendance• Compliance with all company policies and procedures as well as any regulatory requirements• Other duties, as assigned
Minimum skills, experience, education and ability required for this job:• High school diploma or equivalent preferred• Previous sales and/or customer service experience• Proficiency using Microsoft Windows-based programs• Must interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Corporation’s Service Excellence standards• Previous experience using Inntopia, SMS and/or RTP helpful• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
Physical Requirements:• Must be a minimum of 18 years of age • Read, write and communicate verbally in English in a clear and professional manner• Must sit and input data into the computer while listening/talking to the client for extended periods• Expected to use a telephone headset for extended periods
Miscellaneous information:• Central Reservation hours (6:45am - 7:00 pm) daily * Position requires approx. two weeks of 40 hour/week paid training (8:30-5 M-F)• This is a non-exempt hourly paid position subject to overtime pay• Sales commission and the opportunity to earn airline tickets!
Steamboat Ski & Resort Corporation is an equal opportunity employer