Vail Resorts Front Desk Supervisor - Lodge at Vail - Full Time, Year Round in Vail, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Front Desk Supervisor will be responsible for the daily supervision of the front desk operations. In addition the person in this role will provide guidance and leadership to the Front Desk Agents ensuring consistent quality customer service is delivered. The Front Desk Supervisor will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and Resort standards. This position will assign and instruct Front Desk Agents in details of work, observe performance and encourage adherence to standard procedures. This position will suit an individual who is looking to grow in the hotel industry. Other responsibilities include, but are not limited to:

  • Oversee the registering of guests, issuing of room keys, providing information, and processing payments for stay and all guest room move requests according to standards.

  • Assist with training new and existing front desk agents on the check in and check out procedures adhering to standards and ensuring quality service.

  • Supervise the day to day front desk operations including the check in and check out procedures; ensuring rooms have been checked out and that guest's bills are correct.

  • Communicating with housekeeping as to the status of rooms, room moves and guest requests.

  • Conduct site tours of hotel guest rooms and general areas when needed.

  • Assist the Manager on Duty with executing the upgrade program, training staff on the upgrade process and maximizing on upgrade opportunities.

  • Act as the Manager on Duty when necessary and carry out the duties required of a manager.

  • Assisting the Manager on Duty with guest issues and requests.

  • Handles confidential information, including guest records, with a high degree of integrity.

  • Attends company affiliated training and development classes when deemed necessary.

Qualifications:

  • High School diploma or GED; preferably some college education or equivalent work experience. - required

  • Minimum of 2 years in a guest service/hospitality role. - required

  • Some experience in supervising others. - preferred

  • Knowledge of operating system LMS and front desk operations. - preferred

  • Ability to effectively communicate detailed information to guests and employees. - required

  • Ability to lift 50lbs. - required

  • Required to stand for up to 8 hours per day. – required

  • Ability to read and respond to complex correspondence. Ability to effectively present detailed information to guests and employees. English proficiency. - required

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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