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SCL Health Call Center Representative Room Service in Wheat Ridge, Colorado

You You bring your body, mind, heart and spirit to your work as a RoomService Call Center Representative You know how to move fast You know how to stay organized You know how to have fun You re equally comfortable with delivering trays, assisting patients withmenu questions and tray set up, and communicating about nutrition services You re great at what you do, but you want to be part of something evengreater Because you believe that while individuals can be strong, the right team isinvincible Us Lutheran Medical Center is part of SCL Health, a faith-based, nonprofithealthcare organization that focuses on person-centered care Our 249-bed community-based hospital provides comprehensive, specialty careto the poor, the vulnerable, our communities and each other Dating back to 1905, we are proud of the rich history and inspiring missionour hospital has embodied for over 110 years Benefits are one of the ways we encourage health for you and your family Our generous package includes medical, dental and vision coverage But health is more than a well-working body: it encompasses body, mindand social well-being To that end, we ve launched a Healthy Living program to address yourholistic health Healthy Living includes financial incentives, digital tools, tobaccocessation, classes, counseling and paid time off We also offer financial wellness tools and retirement planning We Together we ll align mission and careers, values and workplace We ll encourage joy and take pride in our integrity We ll laugh at each other s jokes (even the bad ones) We ll hello and high five We ll celebrate milestones and acknowledge the value of spirituality inhealing We re proud of what we know, which includes how much there is to learn Your day As a Room Service Call Center Rep, you need to know how to: Answer allincoming calls and dispatch requests Receive incoming calls by the third ring in a courteous, professionalmanner Efficiently organize all calls and request for timely dispatch Haveknowledge of medical departments and their functions of operations ProcessRoom Service orders via the telephone using a touch screen menu programAdhere to all diet prescriptions when processing orders Educate patients onmenu choices and respond to questions about selections Handle up to 250inquiries for patient meal orders, patient transport, andhousekeeping/EVS job requests Operate web based patient trackingapplications, accurately entering orders and within prescribed timelineInitiate courtesy call to the requestor to change priority when jobs are outof scope Consolidate the housekeeping/EVS and transport schedule to verifyall assigned employees are logged into the TDSS systems Assist patients withtelephone call-backs Ensure that all ADA diets are entered at designatedtimes Enter all non-select meals according to nursing unit timeline Trainusers at facility on TDSS program to create and close out work orderCommunicate with Nursing about patient diet clarification or appropriatenessfor room service Communicate with dietitian or manager regarding patientsmeal needs Review computerized records to determine which patients have notplaced an order and initiate telephone or personal contact as appropriateAccurately enter floor stock requisitions in Health Touch to ensure correctlybilling Monitor alerts patient refrigerator temperatures on the unitkitchens daily and take appropriate action if they are out of complianceInitiate system down time procedure when appropriate Initiate OccurrenceReports as necessary Restock nursing unit waiting rooms with coffee suppliesYour experience We hire people, not resumes But we also expect excellence, which is why we require: High SchoolDiploma or equivalent, required Related experience or educationdemonstrating knowledge of regular and modified diets, including thecarbohydrate-counting system, required Excellent communication skills,required At least six (6) months of call center experience, preferre

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