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SCL Health Patient Service Representative Bilingual in Wheat Ridge, Colorado

YOU. You bring your body, mind, heart and spirit to your work as a PatientService Representative. You know how to move fast. You know how to stay organized. You know howto have fun. Youre great at what you do, but you want to be part of something evengreater. Because you believe that while individuals can be strong, the rightteam is invincible. US. SCL Health Medical Group is part of SCL Health, a faith-based,nonprofit healthcare organization that focuses on person-centered care. Withlocations throughout Colorado and Montana, we offer a wide variety ofprimary and specialty care services. Benefits are one of the ways we encourage health for you and your family.Our generous package includes medical, dental and vision coverage. Buthealth is more than a well-working body: it encompasses body, mind andsocial well-being. To that end, weve launched a Healthy Living program toaddress your holistic health. Healthy Living includes financial incentives,digital tools, tobacco cessation, classes, counseling and paid time off.We also offer financial wellness tools and retirement planning. WE. Together well align mission and careers, values and workplace. Wellencourage joy and take pride in our integrity. Well laugh at each others jokes (even the bad ones). Well hello andhigh five. Well celebrate milestones and acknowledge the value of spiritualityin healing. Were proud of what we know, which includes how much there is to learn. YOUR DAY. As a PSR you need to know how to: Greet patients. Answer phones, take messages, return calls andprovide needed information, while documenting all phone calls accurately andcompletely in the electronic medical record (EMR). Schedule patient appointments for visits, procedures, diagnostictests, referrals and/or consultations. Register patients. Confirm, enter, and/or update all requireddemographic data on patient and guarantor on registration system. Followprocedures when identifying patients. Obtain copies of insurance card(s), forms of ID, andsignature(s) on all required forms. Verify information on appropriateaccounts to determine insurance coordination of benefits,pre-certification/prior-authorization. Complete the Medicare Secondary Payer(MSP) questionnaire when applicable. Verify insurance to determinecoordination of benefits and obtain authorization and/or referrals asrequired. Screen for non-covered services and waiver of liability (ABN)through automated screening at time of service. Inform self-pay patients of liability due and prepayment requirements.Prepare estimate of procedures, calculate advance payment requirements onprevious or bad debt and current balances. Refer potentially eligible patientsto financial counseling and/or contract eligibility vendor(s). Refercomplex or non-compliant patient financial issues to Clinic Manager or RevenueService Center. Collect patient payments and provide accurate receipt. Post payments insystem. Reconcile receipts with cash collected and complete required balancingforms. Document patient account notes for all interactions/transactions. Maintain department and/or individual work queues and reports asrequired. Prepare medical records for patient appointments by compiling informationfrom various sources to include authorizations and non-Epic documentation.Accurately scan medical records as required for Medical Group or specialtyoffice. Promote mission, vision, and values of SCL Health, and abide byservice behavior standards. Perform other duties as assigned. YOUR EXPERIENCE. We hire people, not resumes. But we also expect excellence, which iswhy we require: High School Diploma or equivalent, required At least one (1) year of customer service experience, preferred At least one (1) year of experience in a medical or related field,preferred Knowledge of medical terminology, preferred YOUR NEXT MOVE. Now that you know more about being a PSR on our

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